Help / Domain

If you want to move a domain name from one account with us to another, you’re in the right place to get started – it’s called an Account Change. If you need to move a domain name to a different registrar, see Transfer domain to another registrar.

Required: If you’ve just added Protected Registration and enabled two-step verification on your account, you must wait 72 hours AND cancel Protected Registration before moving your domain to another account.
Required: Your domain must be unlocked before you can begin an account change.
    1. Log into your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab.
    3. Next to the domain you want to use, click Manage.
    4. On the Domains Settings page, below Additional Settings, click Transfer domain to another account.
    5. In the Begin Account Change window, enter and re-enter the Email address of the recipient.
    6. If you know the recipient’s customer number, select I have… and then enter the account login information. The email address entered must be the same email used for the shopper account contact email, not the domain administrator email.

Note: If you don’t know the new registrant’s login information, leave this field blank, and then select Enter new details.

  1. In Domain’s contact information, select one of the following:

    Note: The new registrant’s Customer # or login name might be required or optional depending on what you select here. For Enter new details, it’s optional. For all other options, it’s required. If entered, the value must match information on file in the receiving account.

    • Enter new details — Enter contact information for the new registrant.
    • Use details from specified customer account — Use contact information from the account you entered in step 6. (This won’t work until the specified customer has setup their settings page to include all necessary information.)
    • Do not change — Retain the contact information currently assigned to the domain name you’re moving. Selecting Do Not Change will not prompt the ICANN Change of Registrant email to be sent for either party, gaining or losing.

      Note: If moving a country-code top-level domain name (ccTLD), you might have to select this option and have the new registrant contact our support department to update the contact information. While contact information is updating, the domain will show a status of Pending Update, and the change of account will not proceed until the change is complete. For more information, see About ccTLDs (Country-Code Domain Names).

  2. Select Keep the current nameservers for this domain to retain the current nameservers for the domain name. If you don’t select this option, we park the domain name when the new registrant activates it in the new account.

    Note: Any nameserver change will bring a live site down. Additionally, the domain name loses any custom DNS when it moves to the new account.

  3. Click Next.
  4. If you selected Enter new details, complete the following, and then click Next:
    • Organization (Optional) — The organization with which the new registrant is affiliated, if any
    • I certify that the specified organization… (Optional) — Indicates you agree that the organization will be the legal registrant
    • First name and Last name — The new registrant’s first and last name
    • Address 1 and 2 — The new registrant’s street address
    • Country — The country in which the new registrant resides
    • City, State, Postal Code — The new registrant’s city, state, and ZIP code
    • Phone — The new registrant’s phone number
    • Fax (Optional) — The new registrant’s fax number

    Note: We display a list of the services that we’ll cancel after you move the domain name from your account. You can’t reverse a cancellation after you agree to the move. There will be a 10-day transfer lock after the domain is moved into a new account.

  5. Read the Domain Name Change of Registrant Agreement, and, if you agree to the terms, select I have read and agree to the Domain Name Change….

    Note: When you change the Organization or the First name or the Last name (in the absence of an Organization entry), you must agree to a 60-day lockdown to continue. If you have a .au domain name, a 60-day lock will not apply.

  6. If you want to transfer your domain name during the 60-day period, decline the Change of Registrant and transfer your domain name before updating the Organization, First name, or Last name fields. Otherwise, select I understand that, if I want to transfer this domain….
  7. Click Finish. If you selected Do Not Change in step 7 above, you are finished and the gaining customer will need to accept your domain account changes. If you selected Enter New Details, or Use details from specified customer account, please see the note below.

Note: If you selected either Enter new details or Use details from specified customer account in step 7 above, you must click on the link contained in an email sent by to the email address on the Registrant WHOIS contact for the domain(s) you are moving. If you do not click this link (which affirms the change of Registrant information for the change of account), the domain name will not move out of your account and will remain in a pending update status.

Once the email link affirming the change of registrant is clicked, the domain will move to the gaining customer’s account and they will be able to accept the domain name.

If you are moving a domain that has privacy enabled, the privacy will be removed in the process and you will need to purchase it again once the move is complete.

More info